Privacy Policy

Last updated: May 29, 2026

Next Level Labs ("we," "our," or "us") operates the PassPrep mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. By using PassPrep, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Account Information: When you create an account, we collect your name, email address, and password.
• Usage Data: We collect information about how you use the App, including quiz scores, study progress, certification selections, feature usage, and session duration.
• Device Information: We may collect device type, operating system version, and unique device identifiers for app performance and analytics purposes.
• Payment Information: If you subscribe to a paid plan, payment processing is handled by Google Play. We do not directly store your credit card or payment details.
• AI Tutor Interactions: Questions you submit to the AI Tutor feature are sent to a third-party AI provider (Anthropic) for processing. We do not use your AI Tutor conversations for advertising or sell them to third parties.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the App and its features
• Personalize your study experience (weak area tracking, study plans, question recommendations)
• Process subscriptions and manage your account
• Improve the App based on usage patterns and feedback
• Communicate with you about updates, support, or account-related matters
• Ensure the security and integrity of the App

Third-Party Services

PassPrep uses the following third-party services that may collect or process data:

• Anthropic (Claude AI): Powers the AI Tutor feature. Questions submitted to the AI Tutor are processed by Anthropic's API. See Anthropic's Privacy Policy.
• Google Play Services: Handles payment processing and app distribution. See Google's Privacy Policy.
• Cloudflare: Provides hosting and content delivery. See Cloudflare's Privacy Policy.

Data Storage and Security

Your study progress and account data are stored locally on your device and may be synced to our secure servers. We implement commercially reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information
• Opt out of certain data collection practices
• Request a copy of the data we hold about you
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at the email address below.

Children's Privacy

PassPrep is designed for individuals preparing for professional certification exams and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy within the App or by email. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Next Level Labs
Email: support@passprep.org